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IT support / helpdesk: salary 2026 at a glance

Salary at a glance: this is what IT support / helpdesk earn in Germany – from 68 job ads with a stated salary and 65 salary data sets.

Median, gross

€40,024

€27,312 lower 10 % €60,089 upper 10 %

How salaries are distributed

Each column = number of salary figures per €5,000 band · basis 133

  • Between lower and upper 10 % (€27,312 – €60,089)
  • Edges

Salary rises with experience

Median and middle 50 % per level · jobs + data sets

€33,000

Junior

27,000 – 37,000

33 values

€45,500

Mid-level

35,000 – 50,000

+38 % · 63 values

€35,500

Senior

33,000 – 38,500

+8 % · 17 values

€40,500

Lead/Principal

36,500 – 42,500

+23 % · 16 values

Salary by federal state

Median of the salary data sets for IT support / helpdesk per federal state. The samples are small here – read the figures as a trend, not a guarantee.

  1. Hesse €38,000 n = 7
  2. Bavaria €35,500 n = 4
  3. Berlin €35,500 n = 5
  4. Hamburg €35,000 n = 6
  5. North Rhine-Westphalia €34,000 n = 6
  6. Baden-Württemberg €33,500 n = 6
  7. Schleswig-Holstein €33,000 n = 4
  8. Saarland €33,000 n = 5
  9. Lower Saxony €31,500 n = 4
  10. Saxony €31,500 n = 5
  11. Thuringia €30,000 n = 4
  12. Rhineland-Palatinate €29,500 n = 5
  13. Brandenburg €29,500 n = 4

Remote, hybrid or on site?

Median from job ads for IT support / helpdesk per work model

On site

€46,500

€40,500 – €52,500

56 jobs

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Open positions as IT support / helpdesk

All in the job search
Mitarbeiter*in IT Support / Softwareentwicklung Karlsruhe · On site €32,000 – €59,000 above median
IT Support 2nd und 3rd Level / IT Support Engineer (m/w/d) Düsseldorf · On site €40,000 – €60,000 above median
IT-Systemadministrator (m/w/d) | Microsoft 365 | Interne IT | 1st & 2nd Level Support Düsseldorf · Remote €50,000 – €70,000 above median
IT Support 2nd und 3rd Level / IT Support Engineer (m/w/d) Solingen · On site €40,000 – €60,000 above median
IT Support & Systemadministrator – Microsoft 365 & Active Directory (m/w/d) Berlin · On site €39,000 – €57,000 above median
IT Support Operator - Executive Support & Management Services (m/w/d) Hamburg · On site Salary not stated

IT support / helpdesk: job profile and outlook

IT support and helpdesk staff are the first point of contact for users with technical problems. They receive fault reports, analyse and resolve technical problems, set up workstations and provide support in the use of hardware and software. Their work is crucial for the productivity of all employees in the company. Requirements include knowledge of operating systems such as Windows and macOS, Office applications, network basics and common IT systems. Experience with ticket systems such as Jira Service Management, ServiceNow or OTRS is just as important as strong communication skills and patience in dealing with users with different technical backgrounds. Certifications such as ITIL Foundation or CompTIA A+ improve career opportunities and the salaries for IT support staff offer a solid entry into the IT industry. With increasing experience, specialisation in certain systems and advancement from first-level to second- or third-level support, salaries increase significantly. Large corporations and IT service providers with extensive support structures offer particularly attractive salaries, with career opportunities leading from first-level support to second-level specialist to team leader or specialised roles such as system administrator, network administrator or IT project manager. IT support is a proven entry point for a varied career in the IT industry.

Similarly paid roles

Same axis – directly comparable

€20,000 – €80,000 · bar = lower to upper 10 %, line = median

How we calculate

  • Sources: job ads with a stated salary that are assigned to a role, plus recorded salary data sets. Currently 6,380 active IT jobs state their salary.
  • Range: lower 10 % to upper 10 % (P10–P90), so that individual outliers do not shift the limits. The median splits the values into two equal halves.
  • Plausible: only gross annual salaries between €15,000 and €250,000; placeholders and monthly values are excluded.
  • Calculator: role median × experience factor × federal state factor. The factors come from 4,290 salary data sets – each as a ratio to the median of its role, so the mix of roles does not distort them.
  • Minimum size: breakdowns by skill, city and work model only appear from 20 values; every figure states its basis.

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